Smrt Culture & Behaviour
Smrt culture is based on startup aspirations and an entrepreneurial spirit of working with clients based on their needs and creating best case solutions that disrupt the conventional or outdated education models.
Working from home is a new part of our team culture and something we believe can be done with proper transparency, clear expectations, and time management. Your team should know when you are working and how to run your day to day tasks while at home and be able to reach you at set times for team meetings and client contacts.
Meet the client where they are/ students where they are and merge needs. Our behaviour with clients is not only to sell a product but grow a partnership, we need to cultivate that growth from the beginning. Learning about the client and their clients is a necessary stage of understanding our own culture and how we behave toward our clients and to each other within the company. Listen with intent, learn what the needs are and be ready to create solutions with the team.
Build long lasting client relationships through partnership. Treat all clients with care and respect as not every person is in the current position to make decisions or will be overruled. Stay grateful for the time and effort they gave to be partners and continue building the network after a sale is complete, is ongoing or is lost. Education is a small world and people change positions and move into new roles or new areas constantly.
Workplace Expectations and Behaviours
Core Behaviours by subject area here
Make these behaviours daily actions until they are part of your own best practices. Each one is a skill to develop and learn from to toward is what will enhance the entire company. Use the videos to see the vision of leadership and how the team has come and practices these.
Presentation and video leadership examples here
Email and Meeting Representation Expectations
It is expected that email communication is formal and to the point. Clarity of targets or intents is important to clients and the internal teams. Be polite, courteous and clear in all messaging and formal communication with clients and the team. Address people by name and title (when necessary) for clients and add any school names or details to assist in clarity and documenting. Utilize formal email structures and templates for best results.
Email Must Do's
- Compose proper subject lines! (what is the need/ intent or purpose of the email?)
- Add company name (Smrt or client) and why you are emailing in brief.
- Add a greeting and double check if you have added the proper name(s).
- Be polite, no slang or informal language.
- Spell check your email and be precise in what you want or need or what questions you have, state them clearly.
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Additional Meeting Do's
- Listen actively. Listen carefully to what the client or team member has to say.
- Take notes. Note Taking helps you concentrate on the meeting and not get distracted. You will process the information better and have a clear guide to what needs to happen next and to share with others.
- Be Prepared. Have an agenda and read it or read the given agenda for the meeting. Write down what you wish to address during the meeting or what you wish to share.
- Ask Questions. Write down questions as they arise and share them at an appropriate time.
- Limit Distractions- remove your ‘ easy to distract you items’, if they can be seen by others then they are distracting to them (clicking pens/ fidgets, hair brush, office items). If you need to utilize a desk object, remove yourself from the setting/ turn the camera off if possible.
- Be on time. Show respect to all by being on time and planning to use the planning meeting time effectively.