Nice to meet you!
When you enter a patient’s room for the first time, what do you do? What do you say?
Do you introduce yourself? How? Why?
Do you shake their hands?
How do you address them?
Hi, Pat!
Hello, Patricia.
Hello, Ms. Wang.
How should you interact with patients? Read and listen to this advice about the best way to interact with patients. As you listen, decide if this is good advice for a person in your job, or not. (Check ? the box on the side of the reading if you think it is good advice for you in your job.)
??
Talk about it
- Was all of this good advice for people in your job? If not, what advice is better?
- According to the reading, what percentage of communication is nonverbal?
- Why should you avoid crossing your arms when you’re talking to patients?
- Which of these is the best way to address an older, female patient called Sofiia Bilenko the first time you meet her? Which is not okay?
Miss Sofiia
Mrs Sofiia Bilenko
Mr Bilenko
Mrs Sofiia
Mrs Bilenko
- Why is eye contact important? If you don’t use eye contact, what might people think of you?
- How do you make your tone sound “interested, polite, and empathetic”?
- How similar or different is the behavior described above in your culture?