Teacher Notes
The following vocabulary words are used in this activity:
Part One: Warm Up
With a partner, discuss answers to the following questions:
- What is “bad service”? Have you ever had bad service at a store?
- What are some other problems you could have when you go shopping?
- Have you ever complained at a store? If so, who did you complain to?
Part Two: Listening & Reading
Open the following tabs.
Listen to Selma describe her terrible shopping experience at Fred's Supermarket. Why was her experience so bad?
Read Selma's email complaint to the customer service department of Fred's Supermarket:
Part Three: Writing
Exercise
Open the exercise to begin the activity. Follow the instructions in the document.